Refund policy

At Zavraelux, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please review our refund and return policy below.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition in which you received it

  • The item must be in its original packaging

  • Proof of purchase (order confirmation or receipt) is required

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Sale or clearance items (unless defective or damaged)

  • Items damaged due to misuse, wear and tear, or improper handling

Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 24 hours of delivery.

Provide:

  • Your order number

  • A clear description of the issue

  • Photos or videos showing the damage or defect

Once verified, we will arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time may take 15–30 business days, depending on your bank or payment provider

Please note:

  • Original shipping costs are non-refundable

  • Refunds may be partial if items show signs of use or damage not caused by us

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need an exchange for the same item, please contact us with your order details.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow the return process.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your credit card company or payment provider

  3. If the issue persists, please contact us for assistance

Contact Us

If you have any questions about refunds or returns, please contact us through the contact information provided on our website. We’re happy to assist you.