Shipping policy

At Zavraelux, we are committed to delivering your order in a timely and secure manner. Please review our shipping policy below for important information regarding order processing and delivery.

Order Processing Time

  • Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

  • Once your order has been processed, you will receive a confirmation email with tracking details.

  • Processing times may be extended during high-volume periods, promotions, or holidays.

Shipping Rates

  • Shipping charges are calculated and displayed at checkout.

  • Rates may vary based on your location, order size, and selected shipping method.

  • Any applicable taxes or duties are the responsibility of the customer unless stated otherwise.

Shipping Destinations

  • We currently ship to domestic and international locations.

  • Delivery availability and shipping times may vary depending on the destination country.

Estimated Delivery Time

Estimated delivery times may vary depending on your location:

  • Domestic orders: 3–7 business days

  • International orders: 7–21 business days

Please note that delivery times are estimates and may be affected by customs clearance, carrier delays, or unforeseen circumstances.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, import taxes, or fees imposed by your local government.

  • Zavraelux is not responsible for any additional charges incurred during customs clearance.

  • Delays caused by customs are beyond our control.

Tracking Information

  • Once your order is shipped, tracking information will be sent to your email.

  • Please allow up to 24–48 hours for tracking updates to appear.

Lost, Stolen, or Delayed Packages

  • Zavraelux is not responsible for packages marked as “delivered” by the carrier but not received.

  • If your package is delayed or lost in transit, please contact the shipping carrier first.

  • If you need assistance, you may contact us and we will do our best to help.

Incorrect Address

  • Please ensure all shipping information is accurate at checkout.

  • Zavraelux is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  • Additional shipping charges may apply for reshipment.

Order Changes and Cancellations

  • Orders can only be modified or cancelled if they have not yet been processed or shipped.

  • Once an order has been shipped, it cannot be changed or cancelled.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through the contact information provided on our website. We’re happy to assist you.